Last updated: February 5, 2026
This SMS Privacy Policy explains how we collect, use, and protect personal information when you interact with our SMS communications. We are committed to safeguarding your privacy and complying with all applicable federal and Montana state laws, including the Montana Consumer Data Privacy Act (MCDPA), as well as wireless carrier requirements.
1. Information We Collect
When you opt in to receive SMS messages from us, we may collect:
- Your mobile phone number
- Your name (if voluntarily provided)
- Message content you send to us
- Interaction data (delivery confirmations, message engagement)
- Any additional information you voluntarily provide during SMS interactions
We do not collect sensitive personal information through SMS.
2. How We Use Your Information
We use SMS‑collected information to:
- Send SMS messages you have opted in to receive
- Provide customer support
- Deliver updates, alerts, confirmations, and service‑related messages
- Improve our messaging services
- Maintain compliance with legal and regulatory requirements
We do not use SMS‑collected information for unrelated marketing without your explicit consent.
3. Who We Share Information With
We do not sell or rent your personal information.
We may share your information only with:
- SMS platform providers who help us send and manage text messages
- Service providers who support technical operations or compliance
- Legal authorities if required by law
These parties must protect your information and may use it only to perform services for us.
SMS consent is not shared with third parties. We do not share SMS opt‑in status, SMS consent, or SMS participation data with any third parties or affiliates for marketing or promotional purposes.
4. Your Choices and Opt‑Out Rights
You may opt out of SMS messages at any time by replying STOP. You may request help by replying HELP.
Opting out of SMS does not affect other communication channels you have separately consented to.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information collected through SMS. SMS is not a fully secure communication channel, so we encourage you not to send sensitive information via text.
6. Data Retention
We retain SMS‑related information only as long as necessary to fulfill the purposes described in this policy or as required by law.
7. Montana‑Specific Privacy Disclosures
Montana residents have specific rights under the Montana Consumer Data Privacy Act (MCDCPA). If you are a Montana resident, you may exercise the following rights regarding your personal information:
Right to Know – You may request confirmation of whether we are processing your personal data and access to the categories of data we collect.
Right to Correct – You may request that we correct inaccurate personal information you have provided.
Right to Delete – You may request deletion of personal information we have collected from you.
Right to Data Portability – You may request a copy of your personal information in a portable and readily usable format.
Right to Opt Out of Certain Processing – Montana residents may opt out of:
- The sale of personal data
- Targeted advertising
- Profiling that produces legal or similarly significant effects
Note: We do not sell personal data, and we do not use SMS‑collected information for targeted advertising or profiling.
How to Exercise Your Montana Privacy Rights
To submit a request, please contact us using the information in Section 8. We will respond within the timeframes required by Montana law.
If we deny your request, you may appeal our decision by contacting us again and stating that you wish to appeal.
8. Terms & Conditions
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Multistate Tax Resources, LLC. This includes SMS messages for conversations (external), conversations (between employees). Message frequency varies. Message and data rates may apply. See privacy policy at https://multistatetaxes.com/. Message HELP for help. Reply STOP to any message to opt out.
9. Contact Us
If you have questions about this SMS Privacy Policy or wish to exercise your Montana privacy rights, you may contact us at:
Multistate Tax Resources
(406) 502-1897
PO Box 2017, Helena, MT 59624